Tourism & Hospitality
The quotation and operation of series tours, scheduled tours and private guided tours, within a 24 hour turnaround time. The processing and invoicing of these files on tour plan (or similar reservation system) making use of all the features offered by the system is what a tour consultant does. The job also includes attending to guests’ complaints and tour guide problems during and after the tour. Evaluate service levels using the guests’ questionnaires and general feedback.Assist in securing block bookings for the year for all scheduled tours and series tours and handle the 24-hour emergency mobile phone on a rotational basis. Attend site inspections and educational visits from time to time. Archiving of files and keeping statistics up to date. Double checking of rates to be inserted into tour plan (or similar reservation system) and helping to keep the database and rate sheets updated.